I have just started entering images into a separate folder (c:\photos\Working Artist Images) on my hard drive in my "photo" section of Vista Home Edition. I like to keep photoshop open on my computer while working on other programs in case I need to refer to an image or manipulate it for the internet or my website. I've noticed that after resizing the image and transferring it to the file and then linking it to Working Artist through the Artwork page, when I return to Photoshop to retrieve another image from, say, "c:\photo\August Tiffs",
Photoshop can't open it. I don't get an error message or anything - just well, nothing happens. No "working" icon, etc. Even if I close Photoshop and reboot it, it still refuses to work. Closing Working Artist doesn't work either. I have to restart my computer. Any suggestions?

Hi WorkingGirl,

I use Photoshop myself pretty regularly, but that's not a behavior that I've seen so far. I'll try to duplicate the conditions that you described and see if I get the same result. I'll also check our support archive to see if anyone has ever reported anything like this before.

The only thing I can think of right now would be to make sure that the image you're working on in Photoshop is closed before you start to link it in WorkingArtist. Are you able to do anything else in Photoshop after the problem occurs, ie, is it just opening files that is a problem, or is the program itself froze?

Thanks and have a good day.

Ron Gafron
WorkingArtist

I can open the program and point and click but there's no other way to see if anything is working unless there's an image open and it won't let me do that. Bizzare. I have "alt filter" chosen for images on the "Artwork" screen because I don't have Office. I do have Microsoft Word, but it's an earlier version of it which Vista still accepts. Seems the default software for opening images automatically is Windows Photo Gallery. Don't know how to change that but even so, they have an option to move the image into Photoshop and that doesn't work either. It opens Photoshop but then I'm back where I started.

I have Photoshop Elements, by the way. I purchased it last year when my old computer died and took the full version with it. It had been loaded by the guy who made my computer. Now I have to try and get some money put away for the full version. But somehow I don't think that has anything to do with it. It's a simpler, pared down version, if you're familiar with it.

I'd sure appreciate any help you can give me here. This means entering all the images first into the file for Working Artist before I ever open Artist and then going in and entering them. While that makes sense, it means before I can go back and use Photoshop for anything, I have to reboot.